Privacy Policy

Era Service ("we", "us", "our") operates the website eraservice-la.com and provides appliance repair services in the Inland Empire, the San Gabriel Valley and surrounding areas. We respect your privacy and are committed to protecting the personal information you share with us.

Information we collect

When you contact us or submit a booking request, we may collect:

• Contact details, your name, phone number, and (if provided) email address.
• Service details, the appliance type, the problem you describe, and your service address or area.
• Usage data, basic analytics such as pages visited, device type and referring source, collected automatically through cookies and analytics tools (for example Google Analytics).

How we use your information

• To respond to your inquiry, schedule a technician, and complete your repair.
• To contact you about your appointment, quote, or warranty.
• To improve our website and services, and to measure the performance of our advertising.

Advertising & analytics

We may use Google Ads, Google Analytics and similar tools to understand how visitors find and use our site and to show relevant ads. These services may set cookies and collect anonymized usage data. You can opt out of personalized Google advertising via Google Ads Settings and control cookies through your browser settings.

How we share information

We do not sell your personal information. We share it only with the technicians and staff who fulfill your repair, and with service providers (such as scheduling or analytics tools) that help us operate our business. We may disclose information if required by law.

Data retention & security

We keep your information only as long as needed to provide our services and meet legal or warranty obligations, and we use reasonable safeguards to protect it.

Your choices

You may request that we update or delete your personal information, or stop contacting you, at any time. California residents have additional rights under the CCPA, including the right to know what personal information we hold and to request its deletion.

Contact us

If you have any questions about this Privacy Policy, please call us or use our contact page.